- Shipping And Returns
Shipping And Returns
- Shipping charges will be calculated during checkout.
- Special Handling Third Party Shippers and LTL Carriers: Many products that are large or highly prone to damage may be shipped with Third Party Shippers and LTL Carriers. BuyAutoTruckAccessories.com requires that all products shipped via these methods be thoroughly inspected prior to accepting shipment. If the customer signs for a shipment of this type in acceptable condition, BuyAutoTruckAccessories.com has no further involvement in the transaction. These products include, but are not limited to: Bed Liners, Toolboxes, Fuel Tanks, Grill Guards, Bumpers, Hard Plastic Tonneau Covers, Wheel-to-Wheel and Oversized Step Bars, Cargo Slides, Snow Plows and Salt Spreaders, Tires and Wheels, etc.
Please feel free to call our Customer Service Department toll free at 866-205-5299 with any questions you may have or contact us via email.
The following steps will ensure a smooth return:
- Call our Customer Service Department toll free at 866-205-5299 to request a return.
- Once your return is approved, you will be e-mailed a return authorization number and a return slip with instructions.
- Re-pack the items securely in the original packaging. Product must be un-installed, complete, and in original condition.
- Enclose a copy of the return form and be certain to write the Return Authorization number on the Shipping Label. Failure to include the Return Form in the returning package will result in an additional $10 fee being deducted from the refund.
- Ship prepaid via your preferred method. We recommend insuring your package and obtaining delivery confirmation. Please retain your tracking number.
- Provide us with your return tracking number by calling 866-205-5299 or by emailing us at firstname.lastname@example.org.
- Please allow seven to ten business days for proper processing from the date your returned product is received for a credit to be issued.
Please review our Return Policy at the bottom of this page.
For orders that ship via FedEx: In the event that your item arrives damaged, please notify our Customer Service department within 72 hours. You must retain all original packaging. A damage call tag will be issued and the carrier will pick the item up for inspection and return it to us.
For orders that ship via truck freight: At the time of delivery, before accepting and signing for the shipment, you must inspect your item(s) while the driver is present. If it is not possible to inspect each item, make a visual inspection of the items and note ANY damage, no matter how minor. You must write this on your Bill of Lading / carrier shipping document(s) as 'ITEMS DAMAGED, SUBJECT TO INSPECTION'. This is important as it protects you if a freight claim needs to be filed. If you do not follow these instructions, we cannot be held responsible for your freight claim. All truck freight claims must be reported within 24 hours of receipt of goods.
Warranties & Defective Merchandise
Most Products we offer carry a minimum of a 30 or a 90 Day Warranty, Some manufacturers offer as long as 1 year from purchase date and some even more. Please refer to the product manual or contact the manufacturer for any warranty issues. BuyAutoTruckAccessories.com honors each manufacturer's warranty. Defective merchandise will be repaired or replaced as specified by the products manufacturer. Customer is responsible for return shipping and handling.
BuyAutoTruckAccessories.com's goal is to provide the fastest possible service to our Customers. In order to accomplish this goal, orders are processed shortly after they are received. Because of this, we cannot guarantee that we will be able to cancel your order. We recommend that all customers wishing to cancel an order do so by phone as quickly as possible during our customer service phone hours.
To cancel your order, please call us toll-free at 866-205-5299 between Mon-Fri 9:00 AM to 6:00 PM EST. You may email us your request to cancel an order, however we recommend that you call your cancellation request in.
If we were unable to cancel your order, you may call us at 866-205-5299 to request a return once you receive your product(s).
Return PolicyBuyAutoTruckAccessories.com - 866-205-5299 - 30 Day Return Policy
Please Read Thoroughly:
If you are not satisfied with your purchase, you may return any unused and unopened item for a refund* within 30 days of receiving the order. Please keep all original packaging; items not in their original condition are not returnable.*The following may NOT be returned for a refund:
- All Fiberglass Products
- All Special Order Products
- All Painted Products
- All Clearance Items
Defective items cannot be returned through our standard return process. They are subject to the warranty policy of the manufacturer.
In order to receive credit, all products must be returned in the original packaging and including all original contents. Any shipping charges incurred on the original shipment are non-refundable and will be deducted from the returned product credit. All shipping costs associated with the return of the product are the responsibility of the customer. We charge a 15% Restocking Fee for returning any sealed and unopened products. Unfortunately any product that has been opened and/or used cannot be returned. BuyAutoTruckAccessories.com pays return shipping only for items shipped to you in error or received damaged.
Once you receive your return authorization, affix your shipping label to the outer box or packaging with the return authorization number and return shipping address. DO NOT write on the product's box or packaging as this will make your item non-returnable. No returns of any kind can be accepted without a return authorization number. Once our warehouse has processed your return, the refund will be applied to your credit card.
We do not accept returns at our customer service office, please ship your return to the warehouse address included in our email reply. We suggest shipping all goods with a carrier that provides proof of delivery as items lost or damaged in transit cannot be credited. UPS and FedEx automatically provide this. Delivery confirmation from the Post Office is available for a fee if you ship by mail. We recommend insuring every package for your own assurance. The cost of return shipping will be deducted from any refund for refused shipments of undamaged products returned to BuyAutoTruckAccessories.com.
If you think that there is a high possibility that you will be returning the product you are thinking of purchasing, please contact our Customer Support Team to clarify that the standard Return Policy applies.